You passed this Milestone
16 questions were answered correctly.
3 questions were answered incorrectly.
1
Which of the following is another term for "stalemate" in conflict
resolution?
Impasse
Polarization
Escalation
Hardening of positions
CONCEPT
Dynamics and Functions of Conflict
2
Which of the following is an approach a conflict intervener can
employ to help a reluctant party feel more comfortable participating
in the resolution process?
Build the party’s sense of ownership over the conflict resolution process.
Explore the interest that staying in the conflict is meeting for the party.
All of the answer choices are correct.
Explain the features and benefits of the conflict resolution process.
CONCEPT
Creating Buy-In to a Conflict Resolution Process
3
The perception of "cause" and "consequence" for each party
involved in a conflict may be __________.
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hard to distinguish
blurred together
seen as different by each party
All of the answer choices are correct.
CONCEPT
Causes and Consequences
4
Which of the following describes a core assumption of any conflict
resolution process?
The intervener should work to change the relationship between the parties.
The intervener should help the parties separate people and problems.
The intervener should meet with each party separately, and deliver
messages back and forth.
The intervener should offer suggestions on how the parties could resolve the
conflict.
CONCEPT
Selecting a Method or Crafting Your Own
5
Which of the following is mapped as part of the conflict analysis
process?
Parties’ positions only
Parties’ beliefs only
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Parties’ positions and interests only
Parties' positions, beliefs, and interests